If you’ve already got a marketing plan, there are a few key areas that will benefit from an update for the post-pandemic landscape. If you haven’t got a marketing plan, now is a great time to do one. Check out our guide to writing a marketing plan and marketing plan template.
For a marketing plan to work, you need to know what it is you’re trying to achieve.
Now might be a good time to review the goals for your business and set realistic post-pandemic targets. Growth is likely to slow and, where in the past you might have hoped to thrive, it is ok to aim to survive.
In any kind of economic downturn, marketing is always the first area where businesses look to reduce spend. But marketing leads to customers, and customers buy your products and services, and are the very reason your business exists… so if you must cut, then follow the rules of joiners the world over: ‘measure twice, cut once’.
Measure by knowing your numbers – number of leads, how they convert, number of sales, price of product/services, vs cost of attracting those leads – and be sure that if you’re cutting costs here, it’s for the right reason, and you’re as certain as you can be that it’ll work.
2. SWOT analysis
Who would ever have thought to include global pandemic in their business SWOT analysis? Kudos to you if you saw this coming and had a contingency plan!
Your SWOT analysis is an opportunity to consider the strengths, weaknesses, opportunities and threats that can help or hinder your business. It’s a great tool to help you think of ways to move forward.
Threats will include some universal issues such as:
ongoing social distancing
staff ill health
low consumer confidence
as well as threats specific to your business
Opportunities could include:
diversifying your offer
meeting a new post-pandemic need
adding an online income stream
harnessing new technologies
recruiting new staff who were previously unavailable
What impact will these things have on your business? How can you use your strengths and opportunities? How can you minimise the threats and weaknesses?
You could also complete a PEST analysis for more in-depth insights into the situation.
3. The Marketing Mix
The marketing mix is a group of factors that, combined and optimised to suit your business, help you achieve your goals. At its most basic level, it includes 4Ps – product, price, promotion and place. All four of these need reviewing in light of Coronavirus.
What are you offering?
Is it still available to stock / viable to produce?
Is it still needed / desirable in the current climate?
Are alternatives a better proposition now?
Are you still servicing the same customers / market?
How could you make it more attractive?
Can you diversify? What else could you offer?
Can you pivot? What else could you do?
Is there a new niche that your product could be perfect for?
Is your current pricing still competitive and attractive?
Have your customers been affected financially by the pandemic; can they still afford you?
Do issues in your supply chain impact what you need to charge?
Can and should you offer discounts or incentives to encourage custom?
Can and should you increase prices to help your cash flow?
What impact will price changes have on public perception and demand?
How can you communicate about price changes positively?
Can you develop any passive income streams?
Is your promotional mix still appropriate?
If you have pivoted (for example, from B2B to B2C, or from in-person to online services), are you using the right channels and messages?
Can and should you switch to more affordable forms of promotion?
Can and should you invest more in promotion to win business?
Have the costs of promotion changed and, if they have, can you capitalise on that?
Are you delivering services and products in the right place?
How is your 'store front' affected by the pandemic and can you mitigate the effects?
Can and should you move services online?
Can you negotiate improved terms for your premises to help cash flow?
Are your suppliers and distributors still in business and operating on the same terms?
Consider lower cost marketing options
Consolidate your products to a smaller but more successful range
Focus on doing less but doing it better – niche-ing
Change suppliers to reduce costs
Defer planned investments and use the money for other priorities?
Our article on optimising your cash flow is a good place to start looking at ways to make your cash keep flowing.