Transmit was recently awarded ‘Gold Trusted Service’ award by customer feedback platform, Feefo. This award is the highest any company can get “Recognising the businesses that deliver exceptional experiences, as rated by real customers”.
To achieve the coveted Gold Trusted Service 2017 award, a business must have collected at least 50 reviews between January 1st 2016 and December 31st 2016, and achieved a Feefo service rating of at least 4.5 out of 5 stars. Transmit currently has a 4.9 rating.
For every loan applicant that is approved, the Feefo platform sends them an email asking for constructive feedback and a star rating. You can view our reviews and ratings here https://ww2.feefo.com/en-GB/reviews/transmit-startups.
When you are promoting the Start Up Loans scheme please bear in mind the above. Delivering excellent customer service is important to all of the team here at Transmit and, going by the comments we get, it is also very important to our loan recipients.
As far as we are aware, we are the only Delivery Partner that has this award.
Some recent comments from approved applicants:
‘Fabulous’ From start to finish I was guided and kept up to date with my application. Lot less stressful than what I expected.
‘Transmit Startups team have been tremendously supportive’ The best think about Transmit Start-ups is the support you receive before and after applying for a loan. I’ve felt that the mentor really wanted my best interest and the advice they have offered has been invaluable.
‘Excellent service!’ Excellent service from start to finished. Highly recommend. Thank you to all the team at Newcastle. Thanks to Julie Colling for all your help!
For more information on Feefo visit their website https://en.business.feefo.com/ and for their Gold Trusted Service award, go here https://trustedservice.feefo.com