Our staff are what make Transmit Startups the great company it is, so we want to show off our members of staff and let you get to know them a little more too! So in our latest installment of ‘Meet the Staff’, we introduce you to Rosa Barnett, our Client Services Assistant. We grabbed a quick cuppa with Rosa to find out more about her role within Team Transmit…
What is your current position at Transmit Startups? Tell us a little about your role and what it entails.
Client Services Assistant. Our team are at the front of the application process, we answer the phones and help with any updates, enquiries or questions. We then process the applications and check the applicant is eligible for the loan before they are assigned to a business advisor. I focus on our referral partners who work outside of Transmit, but guide applicants through the Transmit Start Up Loan process. I help with the ongoing support after the applicants have received their loan, we offer a range of support which I email about after the loan has been received.
What does a typical day at Transmit Startups look like for you?
A typical day at Transmit is processing application forms, performing credit checks and requesting additional documents. We try to get as many people through the process as we can so we are as thorough as we can be.
What is your background prior to joining Transmit Startups and what made you decide to join the company?
I have a degree in Business Studies so I have always been interested in the world of business and it’s great to work in a team who helps so many people to achieve their potential.
What do you like to do away from the office to relax, do you have any hobbies or other interests?
I like being creative when out of the office, especially baking.
What is it about working with start-ups that you like?
I like being part of a supportive team who do our best to help as many people as we can to start up their dream business. It is great to walk down the street and spot a thriving business, who came through Transmit.
If you could give one tip to a Start Up Loan applicant what would it be?
When we ask for a specific document, it is because that is exactly what we need and we cannot accept anything other than that. We don’t like sending emails saying we cannot use this and that, as we can imagine how frustrating it is for applicants too. If we get the exact document we specify, the process will go a lot smoother.
If you’re thinking about setting up your own business or need any advice or questions answered on the start-up process, give us a call or drop us an email, we’d love to hear from you!